System Status

Planned Maintenance - Three UK

Date reported: 2010-03-14 23:30:00 GMT
Projected date of resolution: 2010-03-15 07:00:00 GMT

Three UK have informed us of planned maintenance work to their SMS platform between 2010-03-14 23:30 - 2010-03-15 07:00 GMT.

During this period premium MT SMS sent to Three UK subscribers may be delayed.

In the event of an outage, MT messages sent to Three subscribers will be queued on the MX Telecom SMS gateway for delivery once maintenance has been completed.

Bulk MT and MO SMS traffic will be unaffected.

Planned Maintenance - Three UK PayForIt

Date reported: 2010-03-14 23:30:00 GMT
Projected date of resolution: 2010-03-15 07:00:00 GMT

Three UK have informed us of planned maintenance to their PayForIt billing platform from 2010-03-14 23:30 - 2010-03-15 07:00 GMT. This may impact PayForIt charges made via the MX Telecom Charge To Account Gateway for Three UK subscribers.

During this maintenance the MX Telecom Charge To Account Gateway may be impacted as follows:

a) It may not be possible to make one off charges via Payforit for users on the Three network.

b) It may not be possible to initiate subscription services for all Three users where a 'free period' has not been specified.

c) Scheduled charges for existing Three subscriptions may fail during this period, though charges will be retried by MX Telecom automatically once normal service resumes.

Service degradation - AT&T USA PSMS subscriptions

Date reported: 2010-02-17 05:00:00 GMT
There is no projected resolution date

We have identified an issue affecting some Premium SMS subscriptions on AT&T USA. It appears that, starting on 2010-02-17, some subscriptions are being concluded by AT&T, but AT&T are not sending out notifications to aggregators to this effect. The effect of this is that partners may see fewer subscription renewals than they might otherwise expect.

We believe that only a very small minority of subscriptions are affected, however it appears to be an ongoing issue. We also believe that the subscriptions are being concluded for normal reasons (such as a prepay user out of credit or the user calling Customer Services), so no loss of revenue is expected as a result of this problem.

We are working actively with AT&T to resolve this issue, however there is currently no estimated time to resolution.