Introduction

From diagnosing mobile network connectivity issues to guiding new customers through the integration process, our Technical Support Engineers marry highly technical problem solving with exemplary communications skills to build and maintain MX Telecom's excellent reputation for customer service.

Description of Role

The candidate will be working within our team of technical support engineers to provide technical support to our clients for the services we provide to them, and also internally to other staff using our internal systems.

Responsibilities

• Responding to client technical support enquiries via telephone and email
• Diagnosing technical problems using a mix of proprietary web-based tools, database and log file analysis
• Escalating serious technical problems to the relevant engineer
• Updating clients on a regular basis while support tickets are open
• Monitoring our systems
• Support of internal desktop PCs and common software packages

Skills and Experience

The candidate should be an enthusiastic, diligent individual with a good numerate degree from a respected university. They should have a very strong record of academic achievement in Maths and Science subjects. A computer science degree is not prerequisite but a strong interest in computing is essential. Practical experience of databases, Linux (e.g. shell scripting) and networking (TCP/IP, HTTP and other common Internet protocols) would be advantageous.

The candidate should have a genial, professional manner and should be comfortable with working in a small, dynamic, busy company. They will need to be persistent in pursuing their objectives and remain client-focused. Demonstration of excellent problem solving and networking knowledge will be necessary. Good communication skills and an eye for detail are essential to this role, as the candidate needs to be able to confidently and clearly articulate complicated technical issues to clients with a range of technical abilities.

Location:	Chiswick, West London
Salary:	Expected earnings £24k to £33k DoE + Bonus + Pension + Private Medical & Dental
Applications:	CV and covering letter to jobs@mxtelecom.com
Closing Date:	None