wireless solutions for a wired world
Technical Account Manager

Introduction

With over 350 customers and an ever increasing range of cutting-edge products, the opportunities for those with a strong technical background wishing to work in a client-facing capacity continue to grow at MX Telecom. From explaining the nuances of our solutions to the largest multinationals and smallest startups, to capturing new software requirements and providing after sales support, technical account managers are an integral part of the team, both in the marketing and technological arms of the company.

Description of Role

The candidate will be working with our application platforms fulfilling a technical client-facing role across one or more business areas including: SMS, MMS, Location Based Services, IVR/Telephony, Video and Bespoke Application Development.

Responsibilities include:

  • Interfacing between our technical team and clients of our application platforms
  • Providing pre-sales technical support and product-specific expertise to the sales team
  • Providing post-sales technical support and configuration assistance to the client
  • Consulting with the client for feature enhancements and bespoke development, and communicating these requirements to product managers
  • Troubleshooting and customisation of systems
  • Requirements capture and overseeing delivery of solution to client

Experience and Skills Required

The candidate should be comfortable with working in a small, dynamic, busy company. They should be able to help set their own objectives within a rapidly changing framework and be persistent in pursuing them.

Demonstration of excellent problem solving and communication skills will be necessary. As the role will include involvement at the software level, proficiency in software engineering with Java, HTML and SQL would be a strong advantage.

You will need to be an enthusiastic Computer Science or Engineering Graduate from a top class university with A-Levels all at grade A or B (or equivalent).

Location: Chiswick, West London
Salary: £25,000 – £35,000
+ Bonus + Share Options + Medical
Applications: CV and covering letter to jobs@mxtelecom.com
Closing Date: None